Refunds & Cancellations

1. What This Covers

This policy covers paid Navigator Pro memberships (monthly or yearly) bought on markernorth.com. Payments are handled by Stripe. It is part of the Terms of Service; if the two ever differ, the one that is better for you applies. Nothing here limits rights you have under the law where you live.

Navigator, CAPS, the Hub, the phone and tablet apps and the map downloads are free and have nothing to refund.

2. Cancelling

• Cancel any time: sign in, open the Navigator Pro page and choose Manage billing. You don't need to contact us or give a reason.
• Pro keeps working until the end of the month or year you've paid for, then it isn't renewed and your account goes back to Navigator. Your trips, stats and settings stay.
• You won't be charged again after you cancel.
• Deleting your Marker North account cancels a paid membership straight away, with no further charges and no refund for the rest of the period.

3. Refunds

Partly used periods. Payments aren't refunded for the rest of a month or year you've started, including when you cancel partway through or stop using Pro.

We always refund when:

• you were charged twice for the same period;
• you were charged after you had cancelled;
• you were charged a different price than the one shown when you paid or renewed; or
• Pro didn't switch on after you paid and we can't fix it within a few days.

Other cases. We look at every other request and may refund when it's fair, for example a yearly renewal you meant to cancel and haven't used. A refund we give once doesn't mean we must give the same one again.

Refunds go back to the card or payment method you paid with, including any tax charged on that payment. Your bank usually shows it within 5 to 10 business days. A refunded membership may end straight away.

4. Trials, Gift Weeks and Pro Weekends

The free Pro trial, gift weeks and Pro Weekends need no card and end by themselves without any charge, so there is nothing to cancel or refund. A paid membership only starts when you choose a plan and pay.

5. Drivers in the EU and the UK

If you live in the European Union or the United Kingdom, you have 14 days from your first payment to cancel a new Navigator Pro membership. Pro starts as soon as you pay because you ask for it to start right away when you choose a plan. If you cancel within those 14 days, we refund that payment minus the part of the period you've already had Pro. Cancel in Manage billing and tell us (see section 7) so we know to refund it.

This applies to your first payment for a membership, not to renewals. It doesn't affect your rights if Pro doesn't work as described.

6. Price Changes

If the price of your plan goes up, we tell you before your next renewal, and you can cancel before the new price applies. Founding Drivers keep the promises in the Navigator Pro terms.

7. How to Ask for a Refund

Email [email protected] from the email address on your Marker North account, or post in #pro-support on the Marker North Discord. Include the date and amount of the charge (the Stripe receipt has both) and a few words about what happened. We usually answer within a few days.

Please don't post your card details anywhere. We never need them.

8. Chargebacks

Please contact us before disputing a charge with your bank; most problems are quicker to fix directly. While a dispute is open, Pro may be paused on that account. Navigator keeps working.

9. When Pro Is Ended for Misuse

If an account is shared, used to get extra trials or gift weeks, or used against the Terms, Marker North may end Pro without a refund, as the Terms say.

10. Changes to This Policy

We may update this policy. The version and date at the top change when we do. A change applies to payments made after it takes effect, not to ones made before.