Help Center

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Setup guides and quick fixes for CAPS, Navigator and Shadow.

Getting started

CAPS is the small Marker North app that runs by the Windows clock. It reads your game, runs Navigator and keeps your trips. It's free for every driver and works on Windows 10 and 11.

Install CAPS

  1. Create your free Marker North account and confirm your email. The email can land in Spam or Junk, so check there too.
  2. On the PC where you play, open Downloads and select Download for Windows.
  3. Close the game, then run the setup. It installs CAPS and the telemetry plug-in.
  4. Sign in once with your Marker North email and password. If you made your account with Google or Discord, choose Sign in securely in your browser instead. Never type your Google or Discord password into CAPS.
  5. CAPS remembers you after that. Its icon sits by the clock (select the small up arrow if it's hidden).

The Marker North Hub

The first time CAPS starts, the Hub window opens with a short welcome list. Work through it:

  1. Get Navigator on your phone or tablet. Scan the code to get the app, or just use the tablet on your PC. See Phone and tablet.
  2. Pick a push-to-talk key for Shadow. Any keyboard key, wheel button or controller button. Hold it while you drive to talk to dispatch.
  3. Build your map. Start ATS or ETS2 first, then select Start. See Navigator and map builds.

Which games work?

CAPS connects both American Truck Simulator and Euro Truck Simulator 2 (version 1.60 or newer) to Marker North for trips and stats. Navigator, the tablet and Shadow work in ATS, and in ETS2 as a beta. The website's live map is ATS only for now; ETS2 is coming soon.

About the telemetry plug-in: setup puts a small, signed plug-in in your game's bin\win_x64\plugins folder so CAPS can read live data. It only reads; it never changes your game or saves, and it won't overwrite another telemetry plug-in. If setup asks where the game is, pick the main game folder (in Steam: Library, right-click the game, Manage, Browse local files), not the plugins folder.

Open Downloads

The Hub

The Hub is CAPS's own window. Open it from the CAPS icon by the clock. It shows your game, map, account and Shadow at a glance.

  • Home: your load, your status and Shadow's last call.
  • Drive: map, gauges, trip, truck and Shadow panels. Move and resize them, or pop any panel out into its own small window over the game.
  • Tablet: the Navigator tablet, docked in the Hub or popped out over the game.
  • Navigator & map: start Navigator and see your map mods.
  • Shadow: push-to-talk key, Shadow's ears, voice, volume, the name he calls you, and when he talks.
  • Pro: your plan, every Pro feature, and how much of this month's AI allowance you've used.
  • Phone & tablet: pair a device and see every linked phone and tablet.
  • My account, Privacy & data and Updates & app.

The Hub opens when Windows starts (you can turn that off) and never pops up while the game is running. It comes in English and Spanish. Closing the window doesn't stop CAPS: it keeps running by the clock. To quit, right-click the CAPS icon and choose Exit.

Navigator is your map, route and turn-by-turn guide for ATS, and for ETS2 as a beta. It is free for every driver, with no end date and no payment card. Turn it on once from the Downloads page.

Open Navigator

  1. Right-click the CAPS icon by the clock and choose Open Navigator (or use Navigator & map in the Hub).
  2. It opens in your browser. If it doesn't, keep CAPS running and go to http://127.0.0.1:47890 on the same PC.
  3. Take a job in the game and Navigator routes you to the pickup, then the delivery.

Your first map build

Navigator builds its map from the same game and mod files the game loads on your PC, so the map matches exactly what you drive on. Your files are only read, never changed.

  • It takes a while, once. Usually 10 to 30 minutes, longer on slower PCs or with lots of map mods. After that your map opens right away.
  • Keep driving. Navigator uses a ready-made map until yours is ready (in ETS2 it downloads the Europe map), then switches by itself.
  • Free disk space. Each map takes about 3 to 4 GB, and a build needs about 8 GB free while it works.
  • Ready-made maps. When Marker North already has a finished map for your game version, DLC and map mods, Navigator downloads it in minutes instead.
  • After a CAPS update the map may build once more. Your current map stays on screen meanwhile.

Map mods

Map mods are supported. A new build only happens when you change your active mods. A mod that can't be read is left out and the rest still build. You can see your map mods in the Hub under Navigator & map.

If a build fails

  1. Don't worry: your game is fine, and Navigator keeps working on the map you have.
  2. Read the reason Navigator shows. It names the real cause, such as a mod file that was moved during the build, or an antivirus that removed part of Navigator.
  3. Leave map build reports on (Hub > Privacy & data). CAPS sends a short report after every build, so our team can see what went wrong.
  4. Right-click the CAPS icon and choose Send Navigator diagnostics, then tell us in Discord.
  5. Keep an eye on your Navigator screen. Marker North support may send a short Marker North Support message there about the problem it found, for example a mod that stopped your build. Select Got it when you've read it.

Phone and tablet

Use a phone or tablet as a second screen beside your wheel. CAPS keeps running on the PC; the device shows Navigator with its tabs.

Pair a phone or tablet

  1. Get the app for iPhone and iPad, or for Android, from Downloads. No app? A phone or tablet browser works too.
  2. Put the device and the PC on the same home Wi-Fi or network.
  3. On the PC, open Phone & tablet in the Hub, or right-click the CAPS icon and choose Connect phone or tablet. Navigator needs to be running.
  4. Scan the QR code with the app, or type the PC address and pairing code shown.
  5. Drive. The Hub lists every linked device with when it was last seen, and you can remove one without disconnecting the others.

You never need to open a router port. Don't post your pairing code publicly.

The pop-out tablet over the game

The pop-out tablet puts Navigator in a small window on top of the game, right over your truck's dash screen.

  • Open it from the Hub, or right-click the CAPS icon and choose Pop-out tablet.
  • Press F8 to move the mouse onto it, and F8 again to go back to driving.
  • Drag the frame over your truck's screen, resize it, and tilt it to line up with the dash.
  • Pick a look: Tablet, Phone, Plain window or the small HUD strip.

Run the game in borderless or windowed mode. In exclusive fullscreen, Windows hides every other window, the tablet too.

Shadow, the dispatcher

Shadow is a dispatcher you can talk to. Ask a question out loud and he answers from your live game.

Talk to Shadow

  1. Set your push-to-talk key in the Hub under Shadow (or in Navigator, Options > Voice).
  2. Hold the key, ask your question, then let go.
  3. Shadow answers out loud, and the answer shows on the Dispatch tab.

Things to ask

  • "How far to the delivery?"
  • "Where's the nearest fuel?"
  • "What's my next turn?"
  • "When do I need a break?"
  • "How many hours do I have left?"
  • "What am I hauling?"
  • "Any damage on the truck?"
  • "Find me a reefer load to Denver" (Pro)

On the Dispatch tab you can also tap quick questions such as Trip briefing, My load, Next turn or Nearest fuel. On a phone or iPad you can type a question.

Shadow's ears

Shadow turns your voice into text right on your PC, so you can ask in your own words. Your voice stays on your PC. With Navigator Pro, Pro ears understand you even better through accents, road noise and place names: each push-to-talk clip is sent to Marker North to be turned into text, and clips are never kept. Pro ears are on unless you turn them off in Shadow's settings.

Voices and the crew

  • Voice and volume: pick Shadow's voice and set the volume in Hub > Shadow. With Pro, Shadow, Moana, Officer Sandi and Loki speak with more natural voices made on your PC; on a slower PC the standard voices take over by themselves.
  • Your name: "What should Shadow call you?" Leave it empty and he says "driver".
  • Night desk: from 8 PM to 6 AM game time, Moana covers dispatch.
  • CB chatter: now and then on the highway, other drivers key up on channel 19.
  • Call-ins: Shadow speaks up by himself for a new load, low fuel (with the nearest fuel), the final approach, the delivery and the end of your shift.

All of these switch on or off in Hub > Shadow, under "When Shadow talks". You can also mute Shadow there; his messages still show on the Dispatch tab.

Navigator Pro

Navigator Pro is an optional paid membership. Everything above stays free. Pro uses the same CAPS download; it's simply switched on for your account.

What Pro adds

  • Ask Shadow anything: an AI dispatcher that knows your truck, load and route, within a monthly AI allowance.
  • Pro ears and natural voices for Shadow and the crew.
  • Hours co-pilot and driving coach: break planning along your route and a report card after every load.
  • Trip replays, road atlas and dashcam.
  • Load board, owner-operator books and fleet news from your in-game company.
  • Explorer, weekly report card, CDL training, fuel strategy, contracts and roadside inspections.
  • Drive together: convoy board, ride-along link and a streamer kit.
  • Truck buttons: say "Shadow, hazards on". They never steer, accelerate or brake, and stay off on TruckersMP.
  • The Pro role on our Discord, with #pro-lounge and #pro-support (not included in the free trial).

The Navigator Pro page has the full list and the current prices.

Free trial

Each account gets one free Pro trial. No payment card is needed, and it ends by itself without any charge. The trial includes a limited number of AI questions. Start it on the Navigator Pro page.

Subscribe

  1. Sign in and open the Navigator Pro page.
  2. Choose monthly or yearly. You see the price before you pay.
  3. Pay through Stripe. Marker North never sees your card number.

Pro renews automatically each month or year until you cancel.

Manage billing or cancel

  1. Open the Navigator Pro page and select Manage billing.
  2. Stripe's billing page opens. Update your card, see invoices, or cancel.

When you cancel, Pro keeps running until the end of the period you've paid for and then isn't renewed. Your account goes back to free Navigator. Except where the law says otherwise, partly used periods aren't refunded, though Marker North may give a refund at its discretion. If a payment fails, Pro may keep working for a short grace period while the payment is retried.

Good to know

  • One driver, up to two PCs. Pro works on the two PCs most recently signed in to your account. Signing in on a third moves Pro there.
  • AI answers aren't unlimited. When this month's allowance is used up, Shadow uses his built-in answers until the 1st, at no extra cost. Everything else keeps working.

The full rules are in the Navigator Pro terms.

Privacy and your data

  • Stays on your PC: your game and mod files (only read, never changed or uploaded), the map Navigator builds, your Navigator settings, and your checklists and HOS log.
  • Your voice: Shadow turns it into text on your PC. With Pro ears on, push-to-talk clips go to Marker North to be turned into text and are never kept.
  • Goes to your account: your trips and stats, so you can see them on the website.
  • Only if you choose: your spot on the Live Map and in Convoy Pulse (Settings > Live Map Privacy), and map build reports (Hub > Privacy & data). Reports never include your Windows user name, passwords or pairing codes.

Delete your account

You can delete your Marker North account yourself, any time:

  1. Sign in at markernorth.com and open Settings.
  2. On the Account tab, scroll down to Delete Account and choose Delete my account.
  3. Enter your password, type DELETE, and confirm.

It happens right away. Your email, password, name, profile, avatar and linked accounts are removed, any paid Navigator Pro membership is cancelled (no more charges), and your PCs are disconnected. Trips and stats stay only as a “Deleted driver”. Backup copies are gone within 35 days. It can't be undone.

Can't sign in? Email [email protected] from the address on your account and we'll delete it for you within 30 days. Own a VTC? Transfer it or archive it first. Uninstalling CAPS or the Navigator app removes what's stored on your PC or device.

Read the Privacy Policy

Troubleshooting

Shadow didn't hear me, or says "Say again?"
  1. Hold the push-to-talk key the whole time you speak, and let go when you're done.
  2. Check that a push-to-talk key is set in Hub > Shadow, and that the right microphone is your Windows default.
  3. Look at the Shadow's ears card in Hub > Shadow. If it says Shadow's own ears aren't installed, Windows listens instead and only understands the usual questions; run CAPS Setup again to repair CAPS.
  4. Try a short, simple question first, like "What's my next turn?"
Shadow or the turns have no voice

In Navigator, open Options > Voice. Check that spoken turns are on, Shadow isn't muted and the volume is up, then try Test. Phones and tablets use their own volume buttons.

My truck isn't on the map
  1. Make sure CAPS is running (its icon is by the clock) and ATS or ETS2 is running and loaded into your truck. Unpause the game; values don't move while it's paused.
  2. Check the telemetry plug-in is installed. If you moved or reinstalled the game, run CAPS Setup again and pick the main game folder.
  3. For the website's Live Map (ATS only for now; ETS2 coming soon), turn on Online Status and Live Location in Settings and save.
"Port 47890 is in use"

Navigator uses port 47890 on your PC. Another app is using it. Close that app (or restart Windows), then run setup or open Navigator again. No firewall or router change is needed.

Smart App Control or antivirus blocked CAPS

CAPS, its setup and the telemetry plug-in are digitally signed, and Windows shows Marker North as a verified publisher, so Smart App Control lets them run.

If an antivirus removed part of Navigator, Navigator says so. Run CAPS Setup again on the same version to repair CAPS. You may need to allow CAPS in your antivirus.

My phone or tablet won't connect
  1. Put the device on the same home Wi-Fi or network as the PC (not mobile data or a guest network).
  2. Make sure Navigator is running on the PC; pairing codes come from it.
  3. Scan the code currently shown in Hub > Phone & tablet. An old code won't work.
  4. Showing an old page? Close the app completely and open it again.
I can't see the pop-out tablet

The game is probably in exclusive fullscreen. Switch it to borderless or windowed in the game's graphics settings, then right-click the CAPS icon and choose Pop-out tablet.

The map build is slow or failed

A first build usually takes 10 to 30 minutes, longer with many map mods. Check you have about 8 GB free. If it stops, see If a build fails: send Navigator diagnostics and tell us in Discord.

Updating CAPS
  1. In the Hub, open Updates & app and select Check for updates. Or download the newest CAPS from Downloads.
  2. Close the game, then run the setup. It updates your existing CAPS; your settings and maps are kept.
  3. If CAPS says this PC's connection to your account has ended, right-click the CAPS icon, choose Reconnect this PC and sign in. No reinstall needed.

Contact

Still stuck? We're glad to help.

  • Discord: join the Marker North Discord to chat with drivers and the team. Pro members also get #pro-support.
  • Send diagnostics first: right-click the CAPS icon and choose Send Navigator diagnostics. It helps us see what happened, and never includes your activation token or pairing code.
  • Support messages: after looking at your report, Marker North support may send a short message to your Navigator screen. It stays until you select Got it.
Open the Marker North Discord

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